The Dominica Electricity Services Limited (DOMLEC) is developing a new customer information system that will use artificial intelligence and electronic field reporting to improve access to account details and speed up service, Commercial Manager Paul told listeners during a recent radio discussion.
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AI on the billing line. Wonderful. So when the transformer blows at 2 a.m. and the lights stay off for eleven hours, will a chatbot apologize in three languages? Here’s the question nobody asked: who pays for this upgrade, and will those faster meter updates arrive as a rate hike? Asking for everyone.
