DXC Technology has expanded its insurance software platform with new artificial intelligence capabilities, deepening the role of automation in claims, underwriting and policy administration as insurers face pressure to cut costs and speed up decisions.
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Automation in claims and underwriting. Splendid. So when the algorithm declines a payout because a postcode looks statistically inconvenient, who signs off? Who carries the liability — the insurer, the vendor, or the customer who never speaks to a human again? And those promised savings: do they reach premiums, or just the bonus pool? The announcement is silent. Convenient.
I’d love to know who gets sued when the algorithm denies a claim — the insurer, the developer, or the ghost in the machine?
